What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling autатфсъhor Ken Blanchard and his coauthors from SeaWorld In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive He shows how using the techniques of animal trainers - specifically those respoбгсниnsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior - бомшщall of which make these extraordinary performances possible Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right) In Whale Done! , Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives Авторы (показать всех авторов) Кеннет Бланшар Kenneth Blanchard Тэд Ласинак Thad Lacinak Чак Томпкинс Chuck Tompkins.